Return Policy
Return & Refund Policy
At The Dwelling Space, we want you to love what you ordered. As a small business, many of our products are created, prepared, or made to order with care. Please review the following policy before making your purchase.
Returns
We accept returns on eligible physical items within 14 days of delivery.
To be eligible for a return, your item must be unused, unworn, unwashed, and in the same condition in which you received it. Items must also be returned with any original packaging or tags, when applicable.
To request a return, please contact The Dwelling Space through our Contact page within 14 days of delivery. Please include your order number and the reason for your return.
Returns sent without first requesting a return may not be accepted.
Unless the item arrived damaged, defective, or incorrect, customers are responsible for return shipping costs. Original shipping charges are non-refundable.
Made-to-Order Apparel
Our apparel is made to order, meaning your item is created after your order is placed rather than pulled from an inventory of finished garments.
Because each piece is produced individually, please carefully review the product description, color options, and sizing information before placing your order.
Eligible unworn, unwashed, and unused apparel may be returned within the 14-day return period. Customers are responsible for return shipping when returning an item because of sizing, preference, or change of mind.
Custom & Personalized Items
Items that have been personalized or customized specifically for you are final sale and cannot be returned or exchanged unless they arrive damaged, defective, or different from what was ordered.
Digital Products
Because digital products are delivered electronically and cannot be physically returned, all digital product sales are final.
Digital downloads are not eligible for returns, exchanges, or refunds after purchase except where required by law.
If you experience a problem accessing your digital purchase or believe you received an incorrect file, please contact us so we can help.
Damaged, Defective or Incorrect Items
Please inspect your order when it arrives.
If your order arrives damaged or defective, or you receive the wrong item, contact us within 7 days of delivery.
Please include your order number, a description of the issue, and photographs showing the problem when applicable.
If we determine that your item is damaged, defective, or incorrect, we will work with you to provide an appropriate replacement or refund at no additional cost to you.
Exchanges
We do not currently offer direct exchanges.
If you would like a different eligible item, size, or color, you may return the original item in accordance with this policy and place a new order for the item you would prefer.
Non-Returnable Items
The following items cannot be returned:
- Digital products and downloadable files
- Personalized or custom-made items
- Items that have been worn, washed, used, altered, or damaged after delivery
- Items returned outside the applicable return period
- Gift cards, if offered
- Items specifically marked Final Sale
Refunds
Once your return is received and inspected, we will notify you whether your refund has been approved.
Approved refunds will be issued to your original payment method. Please allow time for your bank or payment provider to process and post the refund.
Original shipping charges are not refundable unless the order was incorrect, damaged, or defective due to an error on our part.
Cancellations
Because made-to-order items may enter production shortly after an order is placed, cancellation requests are not guaranteed.
If you need to cancel an order, please contact us as soon as possible. If production has not yet begun, we will do our best to accommodate your request.
Digital purchases cannot be canceled once the digital content has been delivered or made available for download.
Questions About Your Order
If you have questions or concerns about an order, please contact us through the Contact page on The Dwelling Space website.
We are a small business and genuinely want you to have a positive experience with your purchase. If something isn’t right, please reach out and give us the opportunity to help.